NSM Music App, Help Guide

GETTING STARTED

Creating an account

The NSM Music app requires all users to create a free NSM Music account before adding funds for music selection at nearby venues. An email address and a password (4 to 20 characters in length) are all that’s required.

Validating your email

After creating your account, a web link to validate your email address will be immediately emailed to you. Click the web link to begin using your account. Having a validated email address associated with your account is required. NSM uses your email address to provide receipts for the purchasing of funds.

Sign in with Facebook

For speedier account creation and sign-in, you can alternatively use the “Sign in with Facebook” button located on the NSM Music app’s account creation screen. Here you sign in by launching the Facebook app or by entering your Facebook credentials (email or phone number, and password).

Note: The NSM Music app does not post to Facebook. If you choose to sign in with Facebook, your account information will only be used to provide a fast and convenient method of signing in to the NSM Music app.

Sign in with Apple

For iOS users, you have the option to use the ‘Sign in with Apple’ button located on the NSM Music app’s account creation screen. Here you sign in using your existing Apple ID. You can also choose “Hide My Email” which lets you receive useful messages from the app without sharing your personal email address.

Sign in with Google

For Android users, you have the option to use the ‘Sign in with Google’ button located on the AMI Music app’s account creation screen. Here you sign in with your Google credentials and you do not have to create a new password.

ADDING FUNDS

What funds are used for

Purchased funds are used to make music selections at nearby NSM jukeboxes. Funds will be converted and displayed as credits once you’re checked in at a venue. The value of a music credit and the number of credits you receive can vary between venues.

How to add funds

Tap the Add Funds icon at the bottom of the screen after you are checked in to a location. You will see three options for adding funds: Add £20, Add £10 or Add £5. Select the option you wish to use along with your preferred payment method. To complete the transaction, tap on the Add Funds button. You can use your funds at any venue listed in the NSM Music app.

Adding a credit card

If you wish to add a credit card to your account in order to to add funds for music selection, tap the Add Funds icon on the bottom of the screen. Then select Payment Method and Add New Credit Card. Fill out the required fields and click the Add button on the top-right corner of the screen. Below the required fields, you will see and option to Save for Future Use. You can use this option to securely store your card info to make future purchases.

Using Apple Pay

The NSM Music app also accepts Apple Pay as a form of payment. If you previously enabled Apple Pay on your phone, Apple Pay should be listed as a selectable method of payment in our Add Funds menu. If Apple Pay is not listed, please verify that Apple Pay is setup correctly on your phone and that your default Apple Pay card has been activated. You can also try closing and restarting the NSM Music app.

Using Google Pay

The NSM Music app also accepts Google Pay as a form of payment. If you have Google Pay enabled on your phone, it should be listed as a selectable method of payment in our Add Funds menu. If Google Pay is not listed, please verify that it is setup correctly on your phone and that your default Google Pay card has been activated. You can also try closing and restarting the NSM Music app.

Adding Funds with PayPal

The NSM Music app allows you to use PayPal to add funds. Tap on the Add Funds icon on the bottom of your screen and select Payment Method. PayPal will be listed under Other Options. Once you tap on PayPal, you will be able to select your Add Funds amount: £5, £10, or £20. After selecting the amount, tap Continue to PayPal. The app will ask you to confirm going to the PayPal website. Once you log in to PayPal, you can complete the transaction. PayPal will return you to the app after the transaction finalizes.

Enrolling in Auto-Reload

Auto-Reload allows the app to add funds via your saved credit card when your account balance falls below £5. To enable Auto-Reload, tap on the Add Funds icon on the bottom of your screen. Select the amount you’d like added to your account each time your balance falls below £5. Tap on the toggle to activate Auto-Reload. If you already saved your credit card, you will see the confirmation for Auto-Reload. If not, you will need to save the card to your account. Apple Pay, Google Pay, and PayPal are not available for Auto-Reload.

Managing Credit Cards

To delete a saved card or add additional cards, use the Manage Credit Cards option. Tap on the Add Funds icon on the bottom of your screen. Tap Payment Method. To delete a saved credit card, tap Edit in the top right corner, then press the minus sign to the left of the specific card you are trying to delete. To add a new card from the Add Funds screen, tap Add New Credit Card and follow the on-screen prompts to add the new card information.

Redeeming a Promo Code

Venues powered by NSM jukeboxes will sometimes offer free bonus credits that you can redeem by using a promo code. Bonus credits can be used to play songs (or music videos where available). To activate a promo code, tap the Play Music icon on the bottom left of your screen. Then select the venue offering the promo code to check in. Once checked in, tap the Account icon on the bottom right of the screen, choose Redeem Promo Code, and follow the on-screen directions.

VENUE CHECK-IN

Finding a nearby venue

Tap the venue name at the top of of your screen to find a list of recently visited venues and the View More option to search for additional venues. The NSM Music app uses your phone’s GPS to automatically find nearby venues. The app will ask your permission to use the GPS function, unless you have already allowed this. You can search by post town, postcode or by the venue name. Once you find your venue’s name, tap it to check in. Checking in lets you browse available music, including what’s popular at that specific venue.

Saving your favourites

Saving venues as Favourites enables you to quickly select them again in the future. To add a venue to your list of favourites, simply tap the heart icon to the right of the venue name and address. Tap the heart icon again to remove the venue from your list of favorites.

Reporting offline venues

If you tap your venue’s name and receive a message saying the venue is offline, please notify the venue’s staff. There is most likely an issue with the Internet service, or the NSM device may have been powered down and inadvertently not powered back on. You can also contact our support team at techsupport@nsmmusic.com. Please be sure to include the name and town of the venue.

BROWSING SONGS

What’s available to play here

Discover what music is available to play at a specific venue by checking in. Once checked in, the venue’s music menu will open, showing you what’s popular at the venue and allowing you to search for songs. Please note that song availability can differ from venue to venue or hour to hour, based upon the music preferences of the venue you’re visiting.

Searching for music

Once checked in to a location, you will see the search bar located at the top of the venue’s music menu. Tap the search bar to enter your search terms using your device’s keyboard and tap the Search button. You can search by artist name or song title. Relevant search results will be displayed. The app will keep a list of your most recent searches for your reference.

My Recent Plays

The NSM Music app remembers your most recent plays, so you can easily access them for future playback. Once checked in to a location, the app will display your most recent plays on the music menu. Recent plays will be sorted by date order, with your most recent displaying first. You can swipe to the left to browse these songs or click View All for the full list.

Making a popular choice

The NSM Music app makes it easy to find what’s popular at a specific venue. Once checked in to a location, you will see popular artist and song choices on the venue’s music menu.

Charts

The NSM Music app makes it easier for you to select popular songs by publishing music charts. If the location subscribes to the Big Top 40 charts you can browse the top 40 tracks otherwise you can browse the NSM Chart.

PLAYING A SONG

Adding a song to the queue or priority queue

Once you find the song or video you want to play, tap it to see your play options. Using Play Song or Play Music Video will add your selection to the queue in the order it was received. If you want your song to play sooner, you can select Play Song with Priority, or Play Music Video with Priority. This will add your song or video to the priority queue for faster playback.

Note: Music videos are only available on NSM jukeboxes with music video capabilities. The Play Song/Play Music Video with Priority option is only available at select locations.

Multi-Select

This feature allows you to select several or all songs from My Songs, My Playlists, album and artist search results, recent plays, and trending songs (venue-specific) for playback on the jukebox with a single transaction. The amount of credits for the transaction will be for the total number of songs you selected. The number of songs you can play using multi-select is limited by the amount of funds available in your account. The app will not use the auto-reload feature when using multi-song select. It is best to ensure you have enough funds in your account before using this feature. To use multi-select, check in to a venue. Go to My Music, Songs Trending Here, or search for an artist. Touch the text that says “Tap here for multi-song selection.” Select all songs in the list or select songs individually by tapping the circle to the left of each desired song. The app will calculate the total number of required credits with each song you select. Once all songs are selected, tap the “Play Selected Songs” button. You can choose normal play or use extra credits to play songs with priority to move them up in the queue. Confirm your purchase to add songs to the jukebox queue. Please note that song availability might differ from venue to venue.

Earning bonus credits

NSM jukebox venues often incentivize their guests to play more & spend more by offering bonus credits. For example: insert £1 for 2 credits or £5 for 12. When offered, a guest that physically inserts £5 in cash receives 12 credits (10, plus 2 bonus) for use in return. These credits are placed directly on the jukebox and have to be used that day, on that jukebox, by you or the next guest that walks up.

The NSM Music app works differently. On NSM Music, funds added to your account are converted into and displayed as credits once a venue has been selected. These credits can be spent all in one day, across multiple days, or even across multiple venues! These credits are as mobile as you are, traveling with you to any NSM venue you visit – including those offering bonus credits. This ensures that you receive the same 12 credits as someone that inserted cash. The app begins tracking your spending after your first song purchase. Once the minimum number of credits required to earn bonus credits have been spent that day, in that venue, you’ll immediately receive extra bonus credits for use on that jukebox. The number of bonus credits earned can vary from location to location. The app shows your progression to earning the bonus credits. Once earned, the bonus credits are used up first for your next song selection. And like all mobile credits, those bonus credits can be used that day or carried to another.

Viewing the song queue

The NSM Music app lets you view upcoming songs at your venue. To view the queue, check in at an NSM venue. At the top of the page, if there is an active queue, you will see what song is playing now, and below that you will see an option to View the Play Queue. Selecting this will display the next five songs scheduled to play. Keep in mind that the queue can change if additional songs are selected with the Priority Play option.

Note: The Play Song/Play Music Video with Priority option is only available at select locations.

MY MUSIC

Playing your favourite music

The NSM Music app lets you save your favourite songs and create custom playlists. Tap on the My Music icon on the bottom of the screen to access this feature. My Music includes two lists: My Songs and My Playlists. To play a song from My Music, tap on the song title to view your available play options. If you see a lock icon on the song, this selection may be unavailable for play at the venue.

Adding songs to My Songs

To add a song to your My Songs list, tap on the song title and select “Add to My Songs” from the list of available actions. If you decide to remove a song, tap on the song title again and select “Remove from My Songs.”

Creating a playlist

To create a playlist, go to My Music and tap on the My Playlists tab on the top of the screen. Tap the New Playlist option, provide a title and tap Save. You now have a new playlist. Playlists are listed by creation date, with the most recent on the bottom.

Adding songs to a playlist

While browsing songs at a venue, you can add any song to a playlist by tapping on the song and selecting “Add to a Playlist” from the list of available actions. A list of your current playlists will be shown. If you do not have any playlists, or wish to create a new one, tap “New Playlist.”

Editing a playlist

To edit an existing playlist, go to My Music and tap the My Playlists tab on the top of the screen. Select the playlist you want to edit. While viewing the playlist, tap the More icon (a blue circle with 3 dots). From here you can choose to sort your Playlist by Track Order, by Artist, by Song Title, or by Popularity. You can also Edit Track Order from the list of available actions. To remove a song, tap the red icon to the left of the song name and then tap the Delete button. To rearrange the order of tracks, touch the 3 horizontal lines to the right of a song name and drag up or down the list. You can also choose to Rename or Delete the playlist from this screen.

ACCOUNT SETTINGS

Updating your email or username

Tap the Account icon in the top right corner of your screen. Tap User Profile to edit your email or username. To update your email address, tap where you see your email listed. The username on the User Profile screen was auto-generated when you created your account. You do not need this username, but you can personalize it and use it for signing in. You will be prompted to enter your password to save any changes you made.

Updating your password

To change your password, tap the Account icon in the top right corner of the screen, then select Password. You will need to enter your current password and the new password in the appropriate fields. You can also toggle on an option to show your password while typing. Press Save to finalize changes. If you forgot your password, select Forgot Password and follow the directions on screen.

Enabling Dark Mode

Dark Mode applies a dark color scheme to the app so it’s less bright in darker environments. To enable Dark Mode, tap on the Account icon in the top right corner of the screen, then tap on Settings. Activate Dark Mode by tapping on the toggle to move the button to the right. Return to Account and Settings to turn Dark Mode off at any time.

Confirming Purchases

The Confirm Purchases option lets you double check your choice before credits are deducted from your account. This setting is toggled on by default. Turning this preference off skips the extra confirmation. To change this setting, tap the Account icon and then tap Settings. You can return this screen at any time to change the setting.

Controlling notifications

To control your notification settings, tap the Account icon and then tap Settings. There are different types of notifications that you can toggle on or off. The Available Funds/Credits notification will alert you when you have unused credits and are near an NSM venue. The Location Welcome/Notification offers to let you check in when you arrive at a location powered by NSM. The Purchase Refund Notification lets you know when credits are returned to your account for a song or video that failed to play due to a system or communication error. The Location Welcome Notification offers to let you check in when you arrive at a location powered by NSM.

Viewing past transactions

The NSM Music app stores your past transaction history, including: when funds were added to your account, the amount for each transaction, when and where your song selections were made, and the current status of each transaction. To access this information, tap the Account icon in the top right corner of the screen, then tap Transaction History. You can also access song/video info by tapping the More icon (blue circle with 3 dots).

TROUBLESHOOTING FAQs

How do I recover my password?

If you are not signed in, tap the Account icon in the top right corner of the screen and select “Sign in with email or username.” Tap “Forgot password?” to access the Password Recovery screen. If you are already signed in, tap the Account icon, then tap Password and then “Forgot password?” to access the Password Recovery screen.

I never received my confirmation email after account setup.

Please check your spam or junk folder. If you still can’t locate it, please select the Add Funds tab at the bottom of the screen. A message will pop up letting you know your account has not been validated. Tap the Re-Send button to send the confirmation email again.

This venue has an NSM jukebox. Why is it not listed in-app?

If a venue has an NSM jukebox, but the venue’s name is not listed in the NSM Music app, please alert the staff so they can contact their jukebox operator. The option to interact with the NSM Music app may be turned off during the installation of the jukebox.

I want to play music, but the app says the jukebox is offline.

When the name of a venue is grayed out, it means its jukebox is temporarily unable to accept song selections from the NSM Music app. The jukebox may be powered down or may be experiencing a temporary loss of Internet. Please alert the staff so if necessary they can contact their jukebox operator.

Why do my available credits change from one venue to the next?

The value of a credit is set by the venue’s jukebox operator during installation. Pricing can vary from venue to venue.

Why didn’t I get my bonus credits?

Please see the Earning bonus credits explanation above.

I am sure I had outstanding credits – why am I not seeing them?

Funds are associated with the account you log in as. Sometimes users create multiple accounts by accidentally using the ‘Login with Facebook’ or ‘Login with Apple’ or ‘Login with Google’ option even though they have created an account with an email address. Please verify your account by navigating to the User Profile option under My Accounts and make sure you use your main account where you have outstanding credits.

I had credits on the NSM MyJukebox App and they are not showing up here. How can I access them?

Don’t worry, we can transfer them for you! Simply reach out to us at promotions@nsmmusic.com and let us know the email address(es) and/or username(s) attached to both accounts and we will ensure that any available credits are moved to your new NSM Music account.

The app says my song is playing, but I don’t hear it.

Please confirm that you selected the correct venue. Your transaction history can be accessed by tapping the Account icon int he top right corner of the screen. If this isn’t the problem, please alert the venue staff. You may need to request the volume be turned up.

I heard my song start to play and then it stopped.

While NSM strives to bring you as many song choices as possible, venues retain control over what plays at their location. Venue staff may decide to reject a song for various reasons, even if it already started playing. If you experience this situation, feel free to speak to the venue staff about the song why it was rejected. If you are unable to resolve the issue with the venue staff and wish to seek further assistance, please contact NSM Music using the contact info below.

I selected my song a while ago and it hasn’t played yet.

Some venues offer a “Priority Play” option that users can select for an additional credit when choosing songs to play. Selections made using Priority Play are added to the priority queue. Songs in the priority queue will play before the songs in the standard queue.

The song I’m searching for isn’t available.

NSM licenses millions of songs for use in the NSM music catalog. Our music team updates the catalog with new music twice a week. Venues customize the songs available for guests. Song availability changes from venue to venue and could even change from hour to hour, depending on venue preferences. If you searched for a song and it didn’t appear in your search results, it is most likely unavailable at that venue. However, it’s also possible that an artist or song may not be part of the current NSM catalog, regardless of venue. If you want to make a suggested addition to the NSM music catalog, please email us at nsm-content@nsmmusic.com.

I had defined playlists but am not seeing them now – what happened?

Playlists are associated with the account you log in as. Sometimes users create multiple accounts by accidentally using the ‘Login with Facebook’ or ‘Login with Apple’ or ‘Login with Google’ option even though they have created an account with an email address. Please verify your account by navigating to the User Profile option under My Accounts and make sure you use your main account where you have defined your playlists.

If you experience any problems with your account funds or credit card transactions, please notify us at techsupport@nsmmusic.com and our support team will assist you. We’re committed to ensuring a good experience for our customers and will be happy to assist however we can.